After my surgery in Bangalore Baptist Hospital, I booked an Uber. It gave me an estimated arrival of 8 mins. It also told me , the driver is completing a trip nearby.
I waited near the entrance of the hospital on the wheelchair for almost 10 mins. I saw the car coming in, he dropped the passengers. I waived my hand at the driver. He saw me . He drove away, ignoring me.
I could forgive this, but here’s what he did. He marked the trip as started. Now , I can’t book another ride, unless the current trip is complete. I was helpless and had to wait until he completed the fake trip.
Now, how will I complain about this? Go and click you have an issue. They have a ready made justification for all the problems.
Now let’s look how they advertise themselves in India.
How caring, empathetic right? They claim it as Your Car, Your Way #ApniHiGaadi (In Hindi) …