Effective internal communication is key to growing a successful business. Poor internal communication can badly affect your business, and it’s one of the most common challenges companies face!
Wondering how to improve internal communication in your organization?
Here are some of the best practices for developing an internal communication strategy that makes sense for your organization.
1. Reflect on Your Company Culture and Mission
Every company has a mission and vision because they want everyone to work towards achieving it. However, as employees get busy with their day-to-day activities, they may forget the company’s underlying mission statement.
As a leader, it becomes your responsibility to keep reflecting on these values as you communicate internally in your organization. Make sure to remind your older employees about the company culture from time to time.
Similarly, new employees should be introduced to your company values with training sessions, one-on-one conversations, and more.
2. Review Your Company Goals (and Set Some New Ones)
One of the qualities of good company culture is that it allows everyone to align their thinking towards the company’s progress.
For this to happen, you must review your goals from time to time and even set new ones as the situation demands.
This will bring transparency to your organization and help people to work together more efficiently. When you define clear goals, employees get to reflect on their roles more profoundly.
In other words, they would understand the part they have to play, helping achieve the company goals.
3. Appoint a Point Person
If your employees work in a remote environment, you might not find your HR department very helpful.
Even though the human resource department’s job is to make sure of your employees’ well-being, you might not find them very resourceful.
Therefore you must appoint a point person that is trusted by the people in your organization. This will help your employees reach out to them in need and initiate an open-door conversation.
4. Invest in an Instant Messaging (IM) Tool
An instant messaging tool can help you build a healthy company culture. When you have an instant messaging tool in place for your organization, your employees feel free to get in touch with each other.
While emails and calls are a part of communication, an instant messaging tool makes information sharing much more comfortable. It leads to quick resolutions without wasting time in writing long emails.
This is mostly when your employees work in a remote environment and need constant engagement. Instant messaging tools also impart a feeling of staying connected with the business.
5. Create an Informative and Compelling Company Email Newsletter
Regardless of whether you’re a SaaS business or one that sells physical products, you must have been reaching out to your customers via email newsletters. The question is, why not do it for your employees?
Newsletters can help everyone stay on the same with the progress and developments happening in the organization. It imparts a sense of being connected with the business, primarily if your employees work remotely.
Email newsletters also help build a positive company culture because it is planned, structured, and consistent. This helps employees stay involved and retain the information in a far more effective way than an impromptu chat.
6. Let Employees Share Their Voice
One of the best things you can do for your employees is to provide them with a platform to share their voices. As a leader, if it’s only you who has been doing all the talking, it’s time you changed the narrative.
Remember, a healthy conversation helps build a culture of transparency in the organization. It will make your employees feel valued and believe they have a say in the company.
Letting employees share their voice also helps you understand the problems they are facing in the day-to-day business proceedings.
7. Evaluate Communications Progress
60% of internal communicators don’t measure the effectiveness of their strategy.
While communication methods must be established in your organization, you must also go back and review them. This is because until you know what the shortcomings of your existing methods are, there is no chance that you can improve them.
For example, just like every other company, yours too might have an email communication platform in place.
However, emails are more of a standard communication tool, which might not suit all your requirements. In such situations, introducing an instant messaging tool can help get faster resolutions.
Effective Internal Communication Is the Key to Business Success
Those were some of the best practices for developing an internal communication strategy that makes sense for your organization. They include reflecting on your company culture and mission, reviewing your company goals, appointing a point person, investing in instant messaging, letting employees share their voices, and evaluating communications progress along the way.